Shipping Policy
Your satisfaction holds great importance for us, and in order to guarantee a seamless shopping experience, we kindly urge your attention to the following shipping guidelines:
1. Accuracy Matters: Prior to confirming your order, please ensure that all shipping details are 100% accurate. We heavily depend on the information provided during checkout to facilitate the delivery of your order.
2. Responsibility for Errors: Doorek cannot take responsibility for any inaccuracies or omissions in the shipping information provided during checkout. Unfortunately, we are unable to process refunds in such instances.
3. Delivery Responsibility: Doorek is accountable for delivering items to the shipping address you specify during checkout. However, once an item is confirmed as delivered by your local postal service, we are not responsible for any loss or theft. Please ensure that your delivery location is secure.
4. Changes or Cancellations: If you've made a mistake with the shipping address or need to alter or cancel an order, kindly reach out to us at doorekgroup@gmail.com within 2 hours of placing your order. Provide your order number and relevant details. Once we commence the processing of your order, changes or cancellations can no longer be accepted.
5. Holiday Season Note: During peak holiday periods, local postal offices may encounter extended shipping times due to heightened demand. Please plan accordingly, anticipating potential delays.
When will my order be dispatched?
Generally, all orders are dispatched within 2-5 business days after the order is placed. Orders are processed from Monday to Friday, excluding holidays. Once the order is shipped from the warehouse, you will receive a shipping confirmation email containing the tracking number. For international shipping, please anticipate a shipping duration of 1-2 weeks.
Unsuccessful Delivery Due to Incomplete Address
We acknowledge that there might be areas where USPS faces challenges in delivering packages. In such instances, please don't hesitate to reach out to us to provide an alternative address. If a package is returned to us due to an incomplete address, please be aware that we will coordinate another delivery once we receive the returned package from the carrier. This process typically spans 3-60 days.
Shipping to My Country:
Certainly! We offer worldwide shipping.
Our aim is to deliver our high-quality products and enthusiasm to every snowboarding enthusiast!
Accepted Payment Methods
We welcome all major credit cards: Visa, MasterCard, American Express, Discover, PayPal, etc.
Billing Procedure
Your credit card will only be charged once your order is confirmed.
Out of Stock Items
In the event that an ordered item is out of stock, you will receive an email providing details about the specific item. You can opt to wait or request a refund through our contact form.
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